All three packages include voice mail features, unlimited outbound and inbound minutes within your locality, audio and video conferencing, a direct inward dial (DID) number, easy third-party integrations, a built-in VPN and more. MiCloud Connect is cloud-based, and it has three plans. Luckily for you, this product also comes with PBX features. For over-the-internet calls, you’ll need Mitel’s VoIP product, MiCloud Connect. Mitel provides businesses with a cloud-hosted and on-site PBX system, offering products like MiCloud Flex, MiVoice Business and MiCloud Connect.